Analytics

Transform Feedback Data into Actionable
Insights with Analytics

Stay connected to your insights wherever you are with Be Better’s cloud-enabled feedback solution.

How to Leverage Analytics

Be Better’s analytics turn raw feedback data into powerful insights. Whether you’re tracking metrics, uncovering trends, or identifying areas for growth, analytics gives you the tools to enhance satisfaction and achieve operational excellence.

Mastering Analytics: Step-by-Step Guide

Track Key Metrics

Monitor critical metrics such as Customer Effort Score (CES), Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and 5-Star Ratings to gauge customer perceptions and loyalty.

Example: Measure how well your latest service improvements resonate with your audience and refine future strategies.

Identify Trends Over Time

Spot evolving trends in feedback—month-over-month or year-over-year—empowering informed, data-driven decisions.

Example: Address seasonal dips in customer satisfaction proactively to maintain loyalty.

Generate Performance Reports

Compile and share comprehensive performance summaries that highlight trends and actionable insights.

Example: Align stakeholders with key insights for strategic planning and resource allocation.

Discover Opportunities for Growth

Analyze recurring patterns in feedback to identify improvement areas and leverage strengths.

Example: Prioritize customer-recommended features to drive product development.

How to Access and Use Analytics

Tap the Performance Tab

View an overview of your metrics, including satisfaction ratings, trends, and other performance data.

Dive Into Detailed Reports

Access granular insights to understand distribution patterns, key drivers, and trends in your feedback data.

Export or Share Reports

Collaborate with your team by sharing customized analytics reports or exporting them for further analysis.

Take Charge with Data

Start exploring your analytics today to make confident, data-driven decisions that enhance
performance and satisfaction. With Be Better, optimizing your results has never been easier.