Why Feedback Type Matters

Choosing the correct feedback type ensures you capture insights tailored to your goals. Be Better offers versatile options to meet any need, whether it’s customer feedback, team performance, or creative brainstorming.

Advanced Tips for Each Feedback Type

Customer Satisfaction

  • Purpose: Evaluate specific touchpoints in customer interactions.

  • Tips:  Ask targeted questions like, “How satisfied were you with your checkout experience?”

  • Pro Tip: Send this request immediately after customer interactions to capture fresh impressions.

Net Promoter Score (NPS)

  • Purpose: Measure brand loyalty and advocacy.
  • Tips:

    • Ask, “How likely are you to recommend us to a friend?”
    • Compare NPS over time to identify trends across departments or demographics.
  • Pro Tip: Segment responses (e.g., location or age) for deeper, more targeted insights.

Custom Feedback

  • Purpose: Tailor feedback for unique projects or scenarios.

  • Tips:

    • Use for events, team brainstorming, or creative evaluations.
    • Add multimedia (images/videos) to provide clarity or context.

  • Pro Tip: Perfect for collaborative, out-of-the-box feedback sessions.

Performance Review

  • Purpose: Gather insights on team or individual performance.
  • Tips:

    • Encourage anonymous responses to foster honesty.
    • Schedule these reviews regularly to monitor growth and success over time.
  • Pro Tip: Use results to align performance goals and celebrate wins.

How to Decide

When in doubt, consider

Your Goal

Are you measuring satisfaction, loyalty, or specific performance?

Your Audience

What type of questions resonate most with your recipients?

Timing

When will feedback have the most impact on your decisions?

  • Pro Tip:  Mix feedback types to get a well-rounded view of your audience’s thoughts and needs.

Elevate your feedback collection strategy by experimenting
with different types. Head to ‘Find the Perfect Feedback
Type’ to Unlock Results!